Refund Policy

At Mantra Group, we want you to be completely satisfied with our products. This Refund Policy outlines how refunds work for our Services, including Fav.ai, SDR.io, CRM.io, Jug.ai, Support.cc, and Stark.ai.

1. Free Tiers

All of our products offer free tiers with generous usage limits. We encourage you to fully evaluate a product on its free tier before upgrading to a paid plan. No payment information is required for free tiers.

2. Subscription Refunds

2.1 Monthly Subscriptions

If you are on a monthly subscription and are unsatisfied with the Service, you may request a full refund within 14 days of your initial purchase or upgrade. After the 14-day window, monthly subscriptions are non-refundable, but you may cancel at any time to prevent future charges.

2.2 Annual Subscriptions

Annual subscriptions are eligible for a full refund within 30 days of the initial purchase. After 30 days, annual subscriptions are non-refundable but you may cancel to prevent renewal at the end of your current billing period.

3. How to Request a Refund

To request a refund, please contact our support team with your account details:

• Email: billing@mantragroup.com
• Include your registered email address, the product name, and the reason for your request

We aim to process all refund requests within 5–10 business days. Approved refunds will be credited to the original payment method.

4. Payment Processing

All payments are processed by Paddle (paddle.com), which acts as our Merchant of Record. Refunds are issued through Paddle back to your original payment method. The time for the refund to appear on your statement may vary depending on your bank or payment provider.

5. Cancellation

You can cancel your subscription at any time through your account settings. Upon cancellation:

• You retain access to the paid features until the end of your current billing period
• Your account will automatically revert to the free tier
• No further charges will be made
• Your data will be retained for 90 days after downgrade, after which it may be deleted

6. Exceptions

Refunds may not be granted in the following circumstances:

• The refund request is made after the applicable refund window (14 days for monthly, 30 days for annual)
• The account has been terminated for violation of our Terms of Service
• There is evidence of abuse or fraudulent activity

7. Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan, the change takes effect at the start of your next billing period. No partial refunds are issued for downgrades mid-cycle.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email.

9. Contact Us

If you have questions about refunds or billing, please reach out:

Mantra AI Ltd
Dubai International Financial Centre (DIFC)
Dubai, United Arab Emirates
Email: billing@mantragroup.com