Refund Policy

At Mantra Group, we want you to be completely satisfied with our products. This Refund Policy outlines how refunds work for our Services, including Fav.ai, SDR.io, CRM.io, Jug.ai, Support.cc, and Stark.ai.

1. Payment Processing

All payments for our Services are processed by Paddle (paddle.com), which acts as our Merchant of Record. All transactions, refunds, and billing are handled by Paddle in accordance with Paddle's Buyer Terms and Refund Policy.

2. Refund Policy

All transactions are non-refundable unless required by applicable law or approved at Paddle's discretion. Paddle may issue refunds on a discretionary basis if a request is submitted within 14 days of the transaction date. Submission of a request within this period does not guarantee a refund — all requests are reviewed on a case-by-case basis.

If local consumer protection laws in your jurisdiction grant statutory withdrawal or refund rights, those rights apply and are not affected by this policy. Please refer to Paddle's Refund Policy for country-specific details, including:

• EU/EEA/Switzerland/UK: 14-day statutory right to withdraw from certain digital content and service contracts
• Turkey/Israel: 14-day statutory right to withdraw
• South Korea/Brazil/China: 7-day unconditional right to cancel
• Canada: 7-day unconditional right to cancel
• Singapore: 5-day unconditional right to cancel

3. Free Tiers

All of our products offer free tiers with generous usage limits. We encourage you to fully evaluate a product on its free tier before upgrading to a paid plan. No payment information is required for free tiers.

4. How to Request a Refund

To request a refund, please contact Paddle directly using one of the following methods:

• Use the "View receipt" or "Manage subscription" link in your transaction confirmation email
• Visit paddle.net and select the "Request refund" option

If eligible, refunds will be processed using the same payment method where possible, within 14 days of approval. The time for the refund to appear on your statement may vary depending on your bank or payment provider.

5. Cancellation

You can cancel your subscription at any time through your account settings or via paddle.net. Upon cancellation:

• You retain access to the paid features until the end of your current billing period
• Your account will automatically revert to the free tier
• No further charges will be made
• Your data will be retained for 90 days after downgrade, after which it may be deleted

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email.

7. Contact Us

If you have questions about refunds or billing, please reach out:

Mantra AI Ltd
Dubai International Financial Centre (DIFC)
Dubai, United Arab Emirates
Email: billing@mantragroup.com

For refund requests, please contact Paddle directly at paddle.net.